Your Rights

You may ask for information about:

• How your application is likely to be treated, and which band you are in;
• If suitable housing is likely to be available, and how long you might have to wait for it and
• Any facts which have been used to help us decide if we will accept your application.

We will not tell other members of the public any of the details of your application.  However, sometimes we need to contact your doctor, social worker or a possible landlord.  You will give us your permission to do this when you apply to join the Housing Register.

Under the Data Protection Act 1998, you have the right to see any information the Council holds about you.  You must apply in writing, and we will provide the information within 40 working days of receiving your request.

We will tell you about any major changes in the allocations scheme, and explain how this affects you.

Reviews

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• If we decide you are not eligible for an offer of housing because of unacceptable behaviour by you or a member of your household, you have the right to ask for this decision to be reviewed.
• If you are removed from the Housing Register, you have the right to ask for this decision to be reviewed.

How a review works:

• You must request a review within 21 days of the decision being made;
• You may send us any extra information you would like us to know;
• The review will be done by someone senior to the person who made the first decision;
• We will do our best to make a decision within 40 working days of receiving your request and
• We will inform you in writing of the decision.